If you are not satisfied with your online purchase from ORFÈVRE, you have the option to return the product and withdraw from the contract within 14 days, without providing any reason.

We are pleased to assist with any returns, granted it is no later than 14 days from the day you received your parcel and that the products are in new, unused condition, with their original packaging.

You are welcome to send the items directly back to us using your preferred carrier. The parcel should be sent to our atelier at the following address:

ORFÈVRE
Bastionstr. 35
40213 Düsseldorf
Germany

Please note that the products are your liability until they are safely received back at our warehouse. 

Once your return parcel has been delivered to our atelier, we aim to process the return within 2 business days. The refund will then be issued to the original payment method used for the order.

You can also process your return in our atelier. Opening hours can be found on the store page. Please bring your order number in order for us to process the return.

Online purchases can be returned or exchanged at ORFÈVRE Atelier, Düsseldorf.

Refunds will be issued to the original payment method. If you would like to return a gift in-store, we can provide a gift card of the same value.

Available stock items will be dispatched within 2 working days with insured shipping.

For made-to-order items, the lead time can be found in the product description.

The estimated delivery time is usually 5 working days. Please note that shipping delays may occur, and the actual shipping time can vary depending on the destination country.

The shipping costs are are displayed at the end of the checkout process.

Yes, we offer custom-made jewelry! If you wish for a unique design or engraving, please contact us directly, and we’ll work with you to create a one-of-a-kind piece.

If an item is temporarily out of stock, please contact us, and we will provide you with more information.

We are here to assist you in restoring the joy of your jewelry in case of any accidents. If your piece requires repair, please reach out to us to discuss the necessary repairs and associated charges. It is important to note that some jewelry pieces may not be repairable if they are no longer in production or if the required components are unavailable. Additionally, we would like to emphasize that natural gemstones may exhibit variations in color. Please understand that ORFÈVRE cannot assume responsibility for any jewelry lost by the customer. For further assistance, please contact us via email at info@orfevre.de or visit our gallery. Our dedicated team is ready to provide you with the guidance and support you need.

Fine gold (also called pure gold) is gold in its purest form — 24 karats or 999/1000 fineness. It contains no or minimal alloy metals, making it very soft and rarely used for everyday jewelry. Many pieces of jewelry at ORFÈVRE are made of fine gold. It requires a lot of know-how to make jewelry from fine gold.

Gold used in most jewelry is an alloy — a mix of gold and other metals (such as copper or silver) to increase durability. Common purities are 18K (750/1000), 14K (585/1000), and 9K (375/1000), offering a balance of beauty and strength.

Fine silver is 99.9% pure silver (marked as 999), which is soft and prone to scratching or bending.

Sterling silver — the most common silver in jewelry — is an alloy consisting of 92.5% silver and 7.5% other metals (usually copper). It's marked as 925 and offers improved durability while maintaining the look of pure silver.

Yes, all of our jewelry is nickel-free and complies with EU regulations, making it suitable for most sensitive skin types.