Hier finden Sie Antworten auf die häufigsten Fragen zu unserem Schmuck, den Materialien, dem Bestellvorgang und mehr. Egal, ob Sie online einkaufen oder unsere Galerie in Düsseldorf besuchen, wir möchten sicherstellen, dass Ihre Erfahrung so reibungslos und inspirierend wie möglich ist.
Wenn Ihre Frage hier nicht aufgeführt ist, zögern Sie nicht, uns zu kontaktieren - wir helfen Ihnen gerne!
FAQs
Online Shop
At the moment, we only accept PayPal in our webshop. Additional payment options will be available soon.
If you prefer not to pay via PayPal, please contact us directly, and we’ll be happy to arrange an alternative solution.
The shipping costs are are displayed at the end of the checkout process.
Within Germany
Goods value up to €2500: €10 shipping
Goods value up to €10000: €5 shipping
Goods value up to €25000: €0 shipping
Europe
Goods value up to €2500: €60 shipping
Goods value up to €10000: €100 shipping
Goods value up to €25000: €180 shipping
Rest of the World
Goods value up to €2500: €200 shipping
Goods value up to €10000: €300 shipping
Goods value up to €25000: €450 shipping
Available stock items will be dispatched within 1-2 working days with insured shipping.
For made-to-order items, please allow 3-5 weeks for production, in addition to shipping time.
The estimated delivery time is usually 5 working days. Please note that shipping delays may occur, and the actual shipping time can vary depending on the destination country.
The shipping costs are are displayed at the end of the checkout process.
If you are not satisfied with your online purchase from ORFÈVRE, you have the option to return the product and withdraw from the contract within 14 days, without providing any reason.
Yes, we offer custom-made jewelry! If you wish for a unique design or engraving, please contact us directly, and we’ll work with you to create a one-of-a-kind piece.
If an item is temporarily out of stock, please contact us, and we will provide you with more information.
We are here to assist you in restoring the joy of your jewelry in case of any accidents. If your piece requires repair, please reach out to us to discuss the necessary repairs and associated charges. It is important to note that some jewelry pieces may not be repairable if they are no longer in production or if the required components are unavailable. Additionally, we would like to emphasize that natural gemstones may exhibit variations in color. Please understand that ORFÈVRE cannot assume responsibility for any jewelry lost by the customer. For further assistance, please contact us via email at info@orfevre.de or visit our gallery. Our dedicated team is ready to provide you with the guidance and support you need.
Yes, when placing an order online, you can choose to pick up your jewelry directly at our gallery in Düsseldorf. Simply select "Pick Up In Store" during the checkout process.
Material
Fine gold (also called pure gold) is gold in its purest form — 24 karats or 999/1000 fineness. It contains no or minimal alloy metals, making it very soft and rarely used for everyday jewelry. Many pieces of jewelry at ORFÈVRE are made of fine gold. It requires a lot of know-how to make jewelry from fine gold.
Gold used in most jewelry is an alloy — a mix of gold and other metals (such as copper or silver) to increase durability. Common purities are 18K (750/1000), 14K (585/1000), and 9K (375/1000), offering a balance of beauty and strength.
Fine silver is 99.9% pure silver (marked as 999), which is soft and prone to scratching or bending.
Sterling silver — the most common silver in jewelry — is an alloy consisting of 92.5% silver and 7.5% other metals (usually copper). It's marked as 925 and offers improved durability while maintaining the look of pure silver.
Yes, all of our jewelry is nickel-free and complies with EU regulations, making it suitable for most sensitive skin types.
All gemstones at ORFÈVRE are of natural origin and carefully selected. Each stone is unique and is cut by hand. If the exhibiting artists use synthetic gemstones, this will be explicitly mentioned.
